Privacy policy

How we collect, use and safeguard your personal information.

This is the privacy policy of GoLearnTo Limited. We have prepared this Privacy Policy to help you understand how GoLearnTo collects, uses and safeguards the personal information you provide to us on our websites, via email, and through our service providers and distribution partners.

Protecting your privacy is a responsibility we take very seriously. GoLearnTo understands and respects the importance of your privacy and visitors to our website can be assured that the protection of privacy is given the highest possible priority. All personal information that we collect is used and held to comply in every way possible with the Data Protection Act 1998 and the General Data Protection Regulation (GDPR).

The term ‘services’ refers to GoLearnTo, our website, mobile and tablet applications, our pages on third party social media platforms such as Instagram, Facebook, Twitter, Pinterest, YouTube and Google+ and any other websites we own or run from time to time. If you use any of our services, we will refer to you using the terms ‘user’, ‘visitor’, ‘you’, ‘your’, ‘yours’ in this policy.

We respect the privacy rights of our visitors and recognise the importance of protecting the information collected about them. This privacy policy is about how we collect, store, and use the personal information that you provide to us. Please note use of the GoLearnTo web pages and services is conditional upon you agreeing to be bound by this privacy policy. If you are under 16, you must inform a parent or guardian about our privacy policy to obtain their agreement to the privacy policy before registering, subscribing or booking a holiday with us.

The information we collect about you

We collect information about you when you provide it to us, when you use our website, and when other sources provide it to us, as further described below.

Personal information is collected when you make a reservation from our website or by a gift voucher, as well as when you contact us about a purchase either by email, letter, fax or on the phone. We may also collect personal information from you from any online registrations including but not limited to subscriptions, newsletters, surveys or competitions etc. And when you interact with us in any other way such as via social media, click on an advert that we put on our or someone else's website, click on a press article, give us a review or testimonial, comment on any blogs or articles or fill in any surveys Your personal information will never be collected via any channels without your expressed consent.

When you visit our web pages our Web server automatically recognizes and collects your domain name and may include your search criteria and history, IP address, the browser you are using such as Chrome, Internet Explorer, Firefox or Safari, the times when you access the site, which pages and for how long, your referring URL (the site you come from to reach our website), cell ids (these are the unique identifiers of the telecommunications towers being used by your mobile phone when you use our locations-based services on your mobile phone or tablet) and other location information (for example, GPS measurements). We may record or monitor calls that you receive from us or make to us. We do this for security and training purposes, and to improve the services we provide to you.

When you visit our web pages you are free to remain anonymous. However, in order to purchase our products or services, it is necessary for you to disclose personal information, including your name, address, email address, phone number, credit card details, home address and other identifying information in order to process orders and provide customer service. If you do not provide personal information when purchasing one of our products or services, we cannot confirm your purchase or fulfil your booking.

We only collect the personal information which you disclose to us and no other collections of personal information will occur without your consent.

Our Security and Storage Measures

We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. We use industry-standard encryption protocols when transferring and receiving your personal information exchanged with our web pages. When you transfer personal information to us we require that a "secure session" first be established using Secure Socket Layer (SSL).

Your personal information is stored in secure operating environments that are not accessible by the general public. We have put security measures in place to protect against the loss, misuse or alteration of your personal information by our employees or other parties.

You have the right to ask for all your data to be deleted from our records. You can do this by contacting us via phone or email, and we will get back to you within 30 days with confirmation of the removal of all of your personal information. Likewise, you may ask at reasonable intervals for a summary of the personal information we hold and this will be provided to you within 30 days of receipt of your request.

As no data transmission over the Internet can be guaranteed to be 100% secure, we cannot give an absolute assurance that the information you provide to us will be secure at all times. GoLearnTo will not be held responsible for events arising from unauthorized access to your personal information. But in compliance with the GDPR, in the event of a data breach that risks any of your rights or freedoms, we will inform you as well as our data protection authority within 72 hours of it coming to our attention.

Cookies

Our websites do, from time to time, use ‘cookies’ to enhance our users’ experiences and continue improving our services. In compliance with the GDPR, we require explicit consent from you, the user, to do this. This consent may come in the form of a button, tick box, or in some instances, fair notice of cookie use after which continuing to browse our sites will act as consent. At any point, you are able to change your cookie preferences. Please note, opting out of cookie tracking will affect your experience on our websites.

‘Cookies’ are pieces of information that our web page transfers to your computer's hard disk for record-keeping purposes. Cookies can make the web more useful by storing information about your preferences on a particular site. The use of cookies is an industry standard and many websites use them to provide useful features for you. Cookies in and of themselves do not personally identify you, only your computer. Most web browsers allow you to turn off cookies; however, turning off cookies will limit your use of our websites.

Third parties may also sometimes be used by us to perform some tracking functions soley on our website using our cookie information, although your name and contact details will not be disclosed to them. These third parties are carefully selected by us and can help us monitor the effectiveness of our site by looking at how many times you visit us, which of our pages you browse and search the most and which services you book.

How we use your personal information

We use your personal information to enable us and our service partners to provide you with the information you request about our products, to fulfil your bookings, to confirm your purchases and to ensure you are correctly billed, for accounting, auditing, credit, debit or other payment card verification, administrative and legal purposes, data matching and dedupe, statistical and market analysis, and marketing information, customer care to help us in any future dealings with you and where required by law or in connection with legal proceeding or disputes.

The personal information we collect from you will be shared with our service partners who are directly involved in fulfilling the bookings you have made with us. Please note information may therefore be supplied outside of the UK and the European Economic Area, Australia and the USA. Please also note that our products may be made available through our distribution partners. This privacy statement should be read in conjunction with the privacy statements of our distribution partners, which may differ from GoLearnTo's privacy policy. GoLearnTo are not responsible for the content of or privacy policies of other websites to which this site may link.

With your explicit consent, we or our service partners may from time to time send you information about our new products or ask your opinion on new product initiatives so that we may improve our service to you and other consumers. If you do not want GoLearnTo to contact you in the future please ensure you indicate this on the tick boxes at various points within the site.

We do not share your personal information with third party organizations who are not involved in fulfilling the purchases you have made from us or as described above, neither do we partner with, or have relationships with, any businesses which serve ads on to websites.

Tracking how our online services are used

We collect, and use third parties to collect and share with us, information from lots of visitors to our online services and analyse it to build up a picture of how people use our website. This helps us improve the services we offer. We may also give anonymous statistics about visitors to other, reputable organisations, but the information we provide will not include details that would allow these organisations to identify you.

Customization of our online services and advert targeting

We may use the information you give us about yourself and the information we collect via cookies when you use our online services to build up a picture of your interests. We may then use this information to try to make sure that when we send you marketing communications and when you visit our websites or use our online services, you don't miss offers and information that might interest you. This information may also be used by our third party advertising agencies and networks, to advertise our own or third party products and services to you when you visit third party websites and online services. This is called advert targeting or interest-based advertising. You are able to reject targeted advertising or interest-based advertising cookies at any time by adjusting the cookies settings on your computer or device.

Testimonials / Reviews / Feedback

If you wish to submit a comment or feedback on a blog, article or holiday featured on our services, we may (but are not obliged to) publish your comment online or offline to promote our business and our services. We will collect your name which will be displayed next to your comment and e-mail address, which will not be published, but which we may use to contact you in relation to your comment.

Social networks

If you follow us or interact with us on any of our pages on third party social media platforms, such as Instagram, Facebook, Twitter, Pinterest, youtube and Google+, information you provide will be subject to the third party's privacy policy, as well as this privacy policy.

Marketing opt-in and opt-out provision

We offer you the chance to receive news and exclusive discounts from us by signing up to our newsletter. You have the right to ask us not to use your personal information for marketing. At all times, we will offer you the opportunity to unsubscribe from any service or update to which you have subscribed, if you change your mind. To opt out of any newsletter, click on the unsubscribe link in the email or email support@golearnto.com with your request. If you tell us that you do not want to receive marketing, we will still contact you in order to provide you with products and services you request and for administration purposes.

You have the right to review and update your personal details. If for any reason you are concerned that the personal information we hold is not correct, please contact us by calling us on 0208 144 5990. Only you or, upon your request, our Customer Services team, may access your personal data from our online services using your user ID and password. Our Live Chat provider stores all chat conversations for up to 12 months. To receive a copy of your chat conversation simply request this when exiting Live Chat or contact our Customer Services team by emailing hello@golearnto.com.

Why we link to other websites

Our online services may contain hyperlinks to websites that are owned and operated by other organisations. These websites have their own privacy and cookie policies, and we urge you to read them. They control how your personal information is used when you give it to these other organisations or they collect it with cookies. We do not approve any other websites and we are not responsible for any information, material, products or services that are on or accessible through those websites or for the privacy practices of websites run by other organisations. If you use these other websites you do so at your own risk.

How we can make changes to this policy

We may update this privacy policy from time to time so you may want to check it each time you give us personal information or use our website.

Contacting us

If you have any questions regarding our Privacy Policy or you would like a summary of the personal information we hold, send an e-mail to support@golearnto.com. Information will only be sent to the email address on file for the customer name associated with it.

Last updated: 30 April 2018